We will guarantee your satisfaction. We pride ourselves on quality and service. 99.9% of our customers are highly satisfied with their product. We know that sometimes things happen, but we will make sure you receive the utmost care and service! We have a very simple return policy.
We will replace or refund your purchase if there is a manufacturer defect. Manufacture defects include things such as rips, tears, holes, and faded printing.
Returns for any other reason will incur a 15% restocking fee and return postage must be paid by you, the purchaser. Personalized merchandise also (applicable if you made the error, so make sure all spelling and names are correct)
Please do not send your purchase back to our manufacturer. Some products do NOT require you to ship back to us. So please visit our support section and depending on your claim, we may ask you to provide an attached picture of the item defect in your email supporting your claim.
We, along with every other major retailer in America, get some of our products from China. Although we work with only highly trusted manufactures that are both fast, and who provide superior quality and workmanship, sometimes, there are issues regarding shipping that are 100% out of our control. Some of these issues include shipping delays from China, and shipping delays from the United States Postal Service. In some cases it may take 30 days to receive your item.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows no movement in their system, we will refund your payment.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows your package coming in a reasonable amount of time we will not be able to issue a refund.
Have Questions? We Have Answers!
Call toll free (888) 420-1793 Mon-Fri 9am 5pm CST
Our tracking numbers are not issued until the product is actually shipped.
If you are having issues with tracking numbers looking like it's the wrong tracking number going to the wrong address, please wait another 24 hours and check again. For more info read below.
As we are a "satellite" shipping group, and the tracking labels we generate are not being created within USPS.com's computers. When a number is re-issued, our computers will show it assigned to the new address, but USPS.com will not, until 1 of 2 things happen;
1 ) the Nightly synchronization of all satellite shippers with USPS' computers
2 ) the package is brought at our local post office, and a Postal worker scans the package as "received" by the local office, and that will force that package to synchronize with the current tracking systems.
Many busy times USPS recycles tracking numbers which causes confusion on this part. So, once a package has been delivered and no longer needing to be tracked, the number becomes available to be re-assigned. So the tracking isn’t the “wrong” tracking number, and the package isn't on the way to the wrong address. It's just a little confusing that the extra business the post office is seeing this time of year forcing the recycling numbers to happen faster than at other times of the year.
But please if your not sure don't hesitate to contact us.